Mobile

Privacy policy

Last updated: September 2026

# Privacy Policy

Last updated: September 2026

Scope

This policy applies to NexinMap App (the “App”) and related NexinMap accounts, membership, data store and website services (together, the “Service”).

Note: The desktop product NexinMap Desktop is a separate tool that mainly processes data on your computer. Its terms are in the Desktop terms and disclaimer. The desktop user guide covers how to use it. If you only use the desktop app and never sign in to a NexinMap account, sections about accounts, cloud sync, membership and the store usually do not apply.

By using the Service you confirm that you have read this policy. If you disagree, stop using the App and related online features.

Information we collect

We follow a minimum-necessary approach and collect information only to provide features, keep the Service safe, or meet legal duties, including:

1. Information you provide

  • Account: phone number and SMS login data; nickname and avatar you fill in.
  • Support: content and contact details you send via in-app feedback, email or customer service.
  • Orders and membership: order and payment-result status when you subscribe or claim store data (payment is handled by the app store or payment channel; we usually only receive the result and needed order IDs).

2. Information after you grant permission

  • Location: after you enable location, for map location, navigation help, tracks and friend sharing. You can turn it off in system settings; related features then stop or degrade.
  • Photos / files: only when you import tracks or images or export files, within the system permission.

3. Information created in use

  • Tracks and map use: points, distance, climb and time after you start recording; overlay and offline-pack status.
  • Device and logs: model, OS, app version, language and time zone, crash logs and limited network diagnostics for compatibility and support.
  • Security: limited technical data to detect unusual sign-in, abuse and to protect accounts.

We do not require ID numbers unrelated to core features, and we do not collect personal information in order to sell it.

How we use information

We may use the information to:

  1. Provide, maintain and improve maps, tracks, store, friends, location sharing and membership;
  2. Authenticate you, keep you signed in, and settle orders and entitlements;
  3. Debug and measure product health (preferring de-identified or aggregated data);
  4. Answer support, complaints, suggestions and rights requests;
  5. Meet laws, regulation or lawful process;
  6. Other uses you separately agree to and clearly understand.

Storage, transmission and retention

  • Transmission: business traffic between client and server uses TLS or similar encryption.
  • Storage: account and cloud data sit on cloud or self-hosted servers; local tracks, cache and offline data may stay on your device.
  • Retention: we keep data only as long as needed; after that, or after lawful deletion/account closure, we delete or anonymize it unless law requires otherwise.
  • Cross-border: if transfer abroad is needed, we will complete assessments, notices and consent as required.

Sharing, transfer and disclosure

We do not sell your personal information. We may share what is necessary only when:

  1. You clearly agree;
  2. Processors such as hosting, SMS, push or crash analytics, bound to our purpose and confidentiality;
  3. App stores and payment channels for in-app purchase / subscription verification;
  4. Lawful requests from competent authorities;
  5. Merger, split or acquisition, requiring the successor to follow this policy or obtain new consent.

Friend sharing and groups show information to people you choose; pick recipients carefully.

Third-party services and SDKs

The App may use third-party maps, location, push, analytics and payment checks. They process data under their own policies. Manage some permissions in system settings.

Your rights

Where applicable law allows, you may:

  • Access and correct profile and some business data;
  • Delete local or cloud tracks, unfriend, or stop location sharing;
  • Withdraw consent by turning off permissions or stopping a feature;
  • Close your account in the App or by emailing qiulaoshu1997@163.com (some data may be kept as required by law);
  • Ask for explanations of this policy.

We will respond in a reasonable time and may need to verify your identity.

Children

The Service is intended for users with full civil capacity. Minors should read this policy and use the Service with a guardian. We do not seek children’s personal information; if collected by mistake we will delete it.

Security

We use access control, encryption, least privilege and log review. The internet is not perfectly safe: protect codes and devices, and avoid signing in on unsafe networks. We will notify and remediate security incidents as required by law.

Policy updates

We may revise this policy. The latest version and date appear on this page. Material changes that affect your rights will be announced in the App or on the website. Continued use after an update means you are aware of the new policy (unless law requires fresh consent).

Contact

For questions, complaints or rights requests, email us first. We will handle them as soon as we can.